Wheelchair Manufacturer Wheelchair Frequently Asked Questions (FAQ)

Business FAQs

Q1: Are you a wheelchair manufacturer or a trading company?

A1: We are a professional wheelchair manufacturer with our own factory and production lines. We provide OEM/ODM services and supply directly to distributors and wholesalers, eliminating middlemen to ensure competitive pricing and consistent quality.

Q2: What types of wheelchairs do you offer?

A2: Our product range includes electric wheelchairs, manual wheelchairs, lightweight folding wheelchairs, pediatric wheelchairs, sports wheelchairs, all-terrain wheelchairs, stair-climbing wheelchairs, and standing wheelchairs. We can meet the procurement needs of hospitals, rehabilitation centers, wholesalers, and retailers.

Q3: What is your minimum order quantity (MOQ)?

A3: The MOQ varies depending on the model. For most standard models, the MOQ is between 20–50 units. For new partners, we can also support small trial orders to help you test the market.

Q4: What is your production lead time?

A4: The standard production lead time is 10–30 days, depending on order size and customization requirements. For standard models and smaller orders, we can usually deliver faster.

Q5: Can you customize wheelchairs or print our brand logo?

A5: Absolutely. We provide OEM/ODM services, including custom logos, packaging, and special configurations, helping distributors build their own brand identity.

Q6: Do your products meet international certifications?

A6: Yes, our wheelchairs are certified to ISO, CE, and FDA standards. They are exported to North America, Europe, Southeast Asia, the Middle East, and other regions without compliance issues.

Q7: Which markets do you mainly export to?

A7: We serve clients in North America, Europe, the Middle East, Southeast Asia, and South America, including hospitals, distributors, and online sellers. With extensive export experience, we provide all necessary documents and customs support.

Q8: What are your payment terms?

A8: Common payment methods include T/T bank transfer (30% deposit, 70% before shipment) and L/C at sight. For long-term partners, we can discuss more flexible arrangements.

Q9: How do you ensure consistent quality in bulk orders?

A9: We have a strict quality control system in place. From raw materials to finished products, every step is inspected. Each order comes with a detailed inspection report, and we also welcome third-party inspection.

Q10: How can we send inquiries and request a quotation?

A10: You can submit an inquiry through our website (https://www.iyasomed.com/contact/) by filling out the form with your required models, quantities, and destination. Our sales team will reply within 24 hours with a detailed quotation.

Q11: Do you provide samples? What is the sample policy?

A11: Yes, we can provide samples. Costs depend on the model and configuration. In many cases, the sample fee can be partially deducted from your bulk order.

Q12: What shipping methods do you offer?

A12: We can arrange sea freight, air freight, or express courier. Bulk orders usually go by sea for cost efficiency, while urgent or small orders can be shipped by air or courier.

Q13: How are the wheelchairs packaged for export?

A13: We use reinforced cartons with foam protection, and for some products we add wooden frames to ensure safe delivery over long distances.

Q14: Do you provide after-sales service and technical support?

A14: Yes. We offer a one-year warranty for our partners and ensure long-term spare parts supply. Our engineering team can also provide remote technical support when needed.

Q15: Can different models be mixed in one bulk order?

A15: Yes, customers can mix different models in a single container to meet diverse market needs.

Q16: Do you provide marketing support?

A16: We can supply product photos, videos, manuals, and promotional materials to help distributors with both online and offline marketing.

Q17: What is your annual production capacity?

A17: Our factory produces over 50,000 wheelchairs annually, ensuring stable supply and on-time delivery for large-scale orders.

Q18: Can we visit your factory?

A18: You are very welcome to visit. We are located in [Free Trade Tower, Xiyong street.Chongqing, China]. Please schedule an appointment in advance, and our team will arrange a tour.

Q19: How can we become your long-term partner?

A19: We welcome regional distributors, hospital procurement departments, and wholesalers to establish long-term partnerships. After a successful trial order, we can offer favorable pricing and regional exclusivity policies.

Q20: Do your products come with a warranty?

A20: Yes. Our standard warranty is 12 months. Core parts like motors and batteries are covered, while consumables such as tires and brake pads are not included.

Product-Specific FAQ

Electric Wheelchairs

Q1: How long can an electric wheelchair run on a full charge?

A1: Typically 15–25 km, with premium models reaching up to 30 km. Range depends on battery capacity, terrain, and user weight.

Q2: What is the battery lifespan of an electric wheelchair?

A2: Usually 2–3 years or about 500–600 charging cycles. Proper charging habits and maintenance can extend lifespan.

Q3: Can electric wheelchairs be taken on airplanes?

A3: Most foldable models are airline-friendly, but battery capacity must comply with airline regulations. Generally, lithium batteries under 300Wh are acceptable.

Q4: Are electric wheelchairs safe to use in the rain?

A4: They are splash-resistant but not waterproof. Avoid heavy rain and flooded roads to protect the motor and controller.

Q5: How do I choose the right electric wheelchair?

A5: Consider the user’s weight, daily environment (indoor, outdoor, urban, or rural), range requirements, and portability needs.

Pediatric Wheelchairs

Q1: What’s the difference between pediatric and adult wheelchairs?

A1: Pediatric wheelchairs are smaller, lighter, and equipped with adjustable seating and safety belts to provide better support for children.

Q2: Can the seat height be adjusted?

A2: Some models allow adjustable seat height and angles, making them suitable as the child grows.

Q3: Are pediatric wheelchairs suitable for school use?

A3: Yes, most are lightweight, foldable, and safe, making them practical for classrooms and campus environments.

Q4: Do children really need a safety belt?

A4: Absolutely. It ensures stability, prevents sliding, and maintains proper posture.

Q5: How do I select the right pediatric wheelchair?

A5: Choose based on the child’s height, weight, activity level, and daily needs, preferably with input from a medical professional.

Stair-Climbing Wheelchairs

Q1: How does a stair-climbing wheelchair work?

A1: It uses tracks or motorized mechanisms to move smoothly up and down stairs, usually with caregiver assistance.

Q2: Can it handle all types of stairs?

A2: Mostly straight stairs. Spiral or narrow staircases may not be suitable. Always check stair width and slope before purchase.

Q3: Are stair-climbing wheelchairs safe?

A3: Yes, they come with anti-slip tracks and braking systems. For best safety, operation should be by trained caregivers.

Q4: Can they be folded?

A4: Some models can fold for storage, but they tend to be heavier.

Q5: How long does the battery last?

A5: Typically supports 80–100 floors of use on one charge, which is sufficient for home and hospital needs.

Beach Wheelchairs

Q1: How are beach wheelchairs different from regular ones?

A1: They use large inflatable or wide tires designed to glide smoothly over sand and grass.

Q2: Can beach wheelchairs go into the water?

A2: Some can handle shallow water, but prolonged immersion should be avoided.

Q3: Are they foldable for travel?

A3: Yes, lightweight models fold easily and fit into a car trunk.

Q4: Do they require special maintenance?

A4: After use, rinse off sand and saltwater to prevent rust and keep wheels clean.

Q5: Who are they best suited for?

A5: Perfect for users who love the beach and outdoors but need mobility assistance.

Manual Wheelchairs

Q1: What are the advantages compared to electric wheelchairs?

A1: Manual wheelchairs are lightweight, affordable, and easy to maintain, ideal for short-term or occasional use.

Q2: How to choose the right size?

A2: Seat width should generally be 2–3 cm wider than the user’s hips to ensure comfort and safety.

Q3: Can manual wheelchairs fit into a car?

A3: Most foldable models fit into standard car trunks, making travel convenient.

Q4: Do they require regular maintenance?

A4: Yes. Check brakes, tires, and screws regularly for safety.

Q5: Are manual wheelchairs suitable for long-term use?

A5: For frequent or long-distance use, an electric wheelchair is recommended. Manual models are ideal for short trips or as a backup.

All-Terrain Wheelchairs

Q1: What environments are they suitable for?

A1: Mountains, trails, grass, gravel, and rough terrain.

Q2: Can they climb slopes?

A2: Yes, most models with powerful motors and anti-slip tires handle slopes up to 10–15 degrees.

Q3: What’s the typical range?

A3: Usually 25–35 km, longer than standard models.

Q4: Are they foldable?

A4: Some are, but they’re generally bulkier and heavier than urban models.

Q5: Are they practical for everyday use?

A5: They can be used daily, but their size and weight may limit convenience in city environments.

Sports Wheelchairs

Q1: How do sports wheelchairs differ from regular ones?

A1: They’re designed with lightweight, durable frames and agile wheels for basketball, tennis, racing, and other sports.

Q2: Are they lightweight?

A2: Yes. Made from aluminum or carbon fiber, weighing just 6–12 kg.

Q3: Can they fold?

A3: Most are fixed-frame, but some training models have detachable parts.

Q4: Are they safe?

A4: Yes. With anti-tip wheels and low center of gravity, they remain stable during fast movements.

Q5: Are they suitable for beginners?

A5: Beginners can start with entry-level models, then upgrade as they gain experience.

Standing Wheelchairs

Q1: What’s the main function of a standing wheelchair?

A1: It allows users to switch between sitting and standing, improving circulation and reducing health risks from long-term sitting.

Q2: Who are they for?

A2: Long-term wheelchair users, rehabilitation patients, or those advised by doctors to stand.

Q3: Can they be operated independently?

A3: Most powered standing wheelchairs allow independent use, though some require assistance.

Q4: Are they expensive?

A4: They are more costly due to their advanced design, but many users find the health benefits well worth it.

Q5: Do I need a doctor’s recommendation?

A5: It’s best to use them under medical guidance to ensure safety and maximize benefits.

Transport Wheelchairs

Q1: What are they mainly used for?

A1: Short-distance patient transport in hospitals, airports, and stations.

Q2: How do they differ from manual wheelchairs?

A2: They are lighter and usually lack large rear wheels, requiring caregiver assistance.

Q3: What is the weight capacity?

A3: Standard models support 100–120 kg, with reinforced versions up to 150 kg.

Q4: Are they foldable?

A4: Yes, most models fold for easy storage in ambulances, hallways, or car trunks.

Q5: Are they suitable for long-term use?

A5: No, they are designed for short-distance transport rather than daily, independent use.FAQ | Wholesale, OEM & Export Information