Chapter 1: General Provisions

This Privacy Policy (hereinafter referred to as “this Policy”) aims to inform you in detail about how we collect, process, store, share, and protect your personal and non-personal information when you access, browse, or use this website and its related services.

This Policy also explains your rights regarding your information and how you can exercise them. We strictly adhere to the principles of legality, legitimacy, and necessity, and we make every effort to protect the security of your personal information.

By using or continuing to use this website, you indicate that you have read, understood, and agree to this Policy. If you do not agree with this Policy, please discontinue your use of our services immediately.

Chapter 2: Definitions

To help you better understand this Policy, this section defines key terms used herein, including Personal Information, Sensitive Personal Information, Processing, Controller, Processor, De-identification, Anonymization, etc.

Personal Information refers to any information recorded electronically or by other means that can identify a natural person, either alone or in combination with other information. Examples include name, contact details, government-issued identification numbers, location data, etc.

Sensitive Personal Information refers to information that, if leaked or illegally used, may lead to infringement of personal dignity or harm to personal or property safety. Examples include financial accounts, health information, and information of minors, etc.

Chapter 3: Scope of Information We Collect

The information we may collect falls into three categories: automatically collected information, information you actively provide, and information obtained from third parties.

Automatically Collected Information includes access logs, device information, location data, Cookies, and similar technologies.

Information You Actively Provide includes details submitted via forms, order information, and feedback provided through interactions.

Additionally, we may, in compliance with laws and regulations, obtain information related to you from third-party channels such as partners, advertisers, and social media platforms.

Chapter 4: How We Use Information

We use your information for the following purposes: providing services and fulfilling contracts, improving user experience, personalizing recommendations, marketing and advertising, security and compliance, and research and statistical analysis.

For example, we use access data to optimize website structure, order information to complete product delivery, and feedback to enhance customer support.

We commit not to use your information beyond reasonable and necessary scope and will seek your consent when required.

Chapter 5: Cookies and Similar Technologies

Cookies are small text files stored on your device by a website to identify your browser, save preferences, and track user behavior.

We use different types of Cookies: essential (necessary for basic functionality), functional (for enhanced features), analytical (for website statistics and optimization), and advertising-related.

You can manage or disable Cookies through your browser settings; however, please note that this may affect the functionality of certain parts of the website.

Chapter 6: Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information under specific circumstances, including with service providers, to comply with legal obligations, or in the context of a business transaction (e.g., merger or acquisition).

For instance, we share necessary payment information with payment processors and delivery information with logistics partners.

Aside from the situations described above, we will only share your information with your explicit consent.

Chapter 7: Information Storage and Security

We store data in accordance with the laws of different jurisdictions and implement multi-layered technical and administrative measures to ensure its security.

Examples include using SSL/TLS encryption for data transmission, deploying firewalls and intrusion detection systems, and enforcing strict access controls.

In the event of a personal information breach, we will promptly activate our emergency response procedures and notify you and the relevant supervisory authorities as required by law.

Chapter 8: Your Rights and How to Exercise Them

You have the following rights regarding your personal information: the right to be informed, the right of access, the right to rectification, the right to erasure (“the right to be forgotten”), the right to withdraw consent, the right to restrict processing, the right to data portability, and the right to object to automated decision-making.

You can submit requests to exercise these rights via email or through our website interface. We will respond to your request within 30 days.

For requests involving sensitive information, we may need to verify your identity to ensure security.

Chapter 9: Third-Party Services and Links

Our services may contain links to third-party websites or tools. These third parties may collect your information independently.

Common third parties include Google Analytics, advertising platforms, payment gateways, logistics interfaces, and social media plugins.

We recommend that you read the privacy policy of any third-party service before using it, as we have no control over their privacy practices.

Chapter 10: Protection of Minors’ Information

Our services are primarily intended for adults. We do not target minors as our main user group.

Minors should use our services under the guidance of a parent or guardian. We do not knowingly collect Sensitive Personal Information from minors.

If we discover that we have collected a minor’s information without verified parental or guardian consent, we will take immediate steps to delete such information.

Chapter 11: Cross-Border Data Transfer

To provide global services, we may transfer your data to servers or partners located outside your country or region.

For users in the European Union, data transfers will comply with the requirements of the GDPR.

For users in China, cross-border data transfer will be subject to security assessment and we will obtain your separate consent where required.

We commit to providing a level of protection for cross-border data transfers that is equivalent to the standards described in this Policy.

Chapter 12: Updates and Revisions to this Policy

We may revise this Policy due to service expansions, legal requirements, or technological updates.

Non-material updates will be posted prominently on the website. Significant changes will be notified to users via an announcement or email.

If you do not agree to the updated Policy, you should cease using our services immediately. Your continued use of the services after the effective date of the updated Policy constitutes your acceptance of the changes.

Chapter 13: Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact us using the following methods:

Email: mdiyas@iyasocare.com

Customer Service Phone: +86 136 1835 0425

Postal Address: Free Trade Tower, Xiyong Street, Chongqing, China

We will respond to your request within 15 business days and may require identity verification where necessary.

If you are dissatisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority or seek a judicial remedy.

Chapter 14: Governing Law and Dispute Resolution

This Policy for users in China is governed by the Personal Information Protection Law of the People’s Republic of China.

For users in the European Union, the GDPR applies.

For users in California, USA, the CCPA applies.

For users in other regions, local applicable laws shall govern.

Disputes shall first be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent court or arbitration institution as prescribed by law.

In the event of conflicts between different applicable laws, the provisions that offer stricter protection for user privacy shall prevail.

Chapter 15: Supplementary Provisions

If any provision of this Policy is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

You may not assign your rights or obligations under this Policy without our prior written consent.

This Policy is effective as of September 24, 2025.